Terms and Conditions

** Please note that while we do use water-soluable dyes to tint our products, we cannot guarantee that some plastics will not temporarily stain. If this is an issue for you please refrain from ordering any brightly coloured items. Thank you**

Allergen Disclosures:

As required by EU directive on proper labelling of cosmetic based products, we are required to tell you that our products may contain the following allergens:

Amyl cinnamal,Benzyl alcohol,Cinnamyl alcohol,Citral,Eugenol,Hydroxy-citronellal,Isoeugenol,Amylcin-namyl alcohol,Benzyl salicylate,Cinnamal,Coumarin,Geraniol,Hydroxy-methylpentylcyclohexenecarboxaldehyd,Anisyl alcohol,Benzyl cinnamate ,Farnesol,2-(4-tert-Butylbenzyl) propionald-hyd,Linalool,Benzyl benzoate,Citronellol,Hexyl cinnam-aldehyd,d-Limonene,Methyl heptin carbonate,3-Methyl-4-(2,6,6-tri-methyl-2-cyclohexen-1-yl)-3-buten-2 one,Oak moss,Treemoss extract     
If you have a sensitivity to any of these ingredients you agree that are using this product at your own risk.


Before you can place an order, you will need to register and log in. Each person is allowed one customer account and all customers must be aged 18 or over.

If you want to send gifts to different addresses from your own, please complete a separate order for each different delivery address.

Very occasionally, if the technology fails or we make a genuine mistake, your attempt to place an order may be unsuccessful. Whilst we cannot be held liable for this, we will do all we can to resolve issues arising from such events.

If your order is accepted, then you accept the obligation to pay the sum as made known to you at the end of the checkout process, together with the delivery costs.  You will receive confirmation of your order by e-mail within 24 hours.

We reserve the right to cancel or suspend a customer's involvement in a sale from this website if this person, in our reasonable opinion, acts against these Terms and Conditions, including non-payment of pre-ordered products, the countermanding of card authorisations after despatch of product and fraudulent use of our website and/or sales.


All our products are fresh and handmade. On the rare occasion that the Company cannot supply something you have ordered, you will be offered an alternative product, a credit with us or refund to the full value of the ordered item at time of purchase, to the originating payment method, whichever you prefer.


We accept payment via PayPal.

Cancellation and Return
You have the right to cancel your order before we despatch it (orders are normally despatched within one working day), please email us to let us know about the cancellation at sales@gentlegifts.co.uk.  Should you need to return your order to us, it must reach us within 14 days from the day on which you received it. Please pack it appropriately and include a note to tell us why you are sending it back. We will refund you within 30 days after receiving a cancellation notice. 

If you are cancelling your order because you've changed your mind then please note that you will have to pay the costs for returning the goods back to us. Once the product is received and it has been verified that the product remains in a saleable condition, you will be refunded. It is recommended that ALL returns are sent by Recorded Delivery. No refunds will be released without the return of product. 

If the products that you receive are damaged, faulty or incorrect, you must return them within 14 days of receiving them. In these cases, you will be offered an exchange where possible, replacement with the correct product or a full refund after receipt of the returned products. In these three instances we will refund the Customer for the postage costs of return.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

Privacy and Personal Data

Your personal data, which you will have to submit when placing an to order from our website, will be used for processing and invoicing your order only.

However, we would very much like to keep you up-to-date of all that is happening with Gentle Gifts and our products. If you would be interested in this, you must use our opt-in system to subscribe for our newsletters and other direct marketing activities.
Your data is not publicly available and will never be passed on to other third parties. Your data will be treated as strictly confidential.

Website contents

We pay a lot of care and attention over the contents of this website. Unfortunately, we all make mistakes sometimes and occasionally make omissions. We therefore cannot guarantee that the information on our website is completely free of errors. 

We try our hardest to replicate the colours of the products we offer on this website. However, because different computers can display colours differently, the colours you see on screen might differ from the actual colours of the products.One must also allow for differences in product colours and decorations due to the allowed creativity of the production team. 

Prices as stated on our website are in pounds sterling (£) and include VAT. You will be charged in pounds sterling, even if you reside outside the United Kingdom.

Disclaimer and Liability

The Company will not be responsible for any delay or failure in the delivery of the products ordered by you or damage to the products when this is caused by an event beyond our control.


We reserve the right to alter these Terms and Conditions from time to time by posting new Terms and Conditions on this website.

Latest version : 01 January 2017